In order to provide a fair and pleasant gaming experience for all users, all users must adhere to the following rules.
Use of Unauthorized Programs is not allowed
Use of unauthorized programs that are not permitted or authorized by the Free Fire, can lead to account permanent suspension. This can also apply to skin MODS and similar apps that may or may not give you an advantage in-game.
Modifying, tampering or editing of the Game Client, Servers or Game Data (packet, etc.) and/or Hacking apps
Unauthorized changes to the game client (.ini file modification, etc.) /servers/data (such as packets) will likely interfere with the game services, therefore, it is not allowed. Anyone found guilty of using hack will have their account banned permanently.
Bug Abuse
Users found guilty of exploiting errors and bugs instead of reporting them will be held liable for serious penalties. Depending on the severity and number of times the bug was exploited, the penalty can be a temporary ban spanning for days or weeks, up to permanent account suspension.
Verbal Abuse (e.g. racial or sexual discrimination)
Though a certain degree of trash talk is permitted, the use of offensive words towards others such as about (including but not limited to) their race, gender, nationality, religion, etc. is not allowed. Such behavior can lead to temporary/permanent account suspension while reference on terrorism will result in a permanent account ban.
Inappropriate In Game Name and Signature
To maintain a safe and inclusive gaming environment, inappropriate content in player Signature and In Game Name (Nick Name) will be managed as below:
1. Evaluation Criteria: Inappropriate content will be assessed against the following criteria (including but not limited to)
a. Promote hate speech, discrimination, or violence against any individual or group based on race, religion, ethnicity, nationality, gender, sexual orientation, disability, or any other protected category.
b. Contain offensive, vulgar, obscene, or sexually explicit language or imagery.
c. Impersonate Garena Free Fire staff or other players.
d. Promote or glorify illegal activities or substances.
e. Encourage harassment, bullying, or any form of harm towards other players.
2. Reporting Mechanism: Players are encouraged to report such inappropriate content by raising a support ticket within the game. (Settings>Customer service>Submit a request)
3. Action Steps:
a. Content Reset: If any signature or In Game Name name is found to be in violation of the above criteria, it shall be promptly reset to a default one, without prior notice to the user.
b. Suspension or Termination: In severe cases of repeated violations or egregious abuse, Garena reserves the right to suspend or terminate the user's account.
4. Communication: Users whose content is reset or who face account suspension or termination shall receive clear communication regarding the reason for the action taken.
By following this policy, Garena aims to create a gaming environment where players can enjoy their experiences without encountering offensive or harmful content, fostering a positive and inclusive atmosphere.
Coordinated Unfair Play for Guilds.
Guilds found to have engaged in organized rule-breaking — including, but not limited to, collusion, score manipulation, or the coordinated use of prohibited tools or software — will be subject to enforcement action commensurate with the severity and scale of the violation.
Penalties may be applied progressively and include any combination of the following:
• Removal of accumulated Guild Activeness points and Guild War points
• Disqualification and ban from Guild Tournament leaderboards
• Permanent disbandment of the guild
— All members will lose their guild affiliation upon disbandment
— Associated accounts may be subject to further individual penalties
Teaming
Teaming is defined as two or more players working together as a group in selected game mode; e.g. Targeting other players as a team or communicating with each other to gain a tactical advantage then they are teaming.
Teaming can result to rank reset or even a permanent ban depending on how many times the user was caught teaming. Teaming with a hacker carries a heavier penalty and will result to rank reset and ban, for more details please refer to Announcement: Punishments for Teaming with Hackers.
Deliberately exploiting loopholes in emulator and matching mechanisms for rank boosting, also leeds to rank reset. Also please note that gaining unfair advantages with methods such as mentioned above, may also result in banning you from the leaderboard.
To learn more on how to report abusers, kindly refer to our guide about Abuse Reports.