This article is meant to help and guide players to determine the type of event when submitting a request.
1. Daily Task
Events that require users to complete a task and earn rewards upon completion. Please note that rewards must be claimed, otherwise it will be forfeited and no compensation will be provided.
2. Luck Royale (Gold, Weapon, Faded Wheel etc.)
This event allows players to get a random item from a specified list of possible rewards (can be viewed by clicking "More Info").
3. Top-up Promo
Players have to top up X amount of Diamonds to get extra rewards. It can be a 1-time top-up or cumulative depending on the event.
First Top-up usually gives free skin and/or extra diamonds.
Cumulative top-up rewards vary and simply need to top-up the required amount to redeem the prize
For missing Top-up rewards, you need to attach a screenshot of your Google Play Receipt as proof.
4. Login Reward
Events that require players to simply login and redeem a prize. Thet can be found under the Events tab.
5. Web Event
This type of event can easily be identified since the event page can be opened in a web-browser as shown in the screenshot below:
6. Others
If you encountered an issue with an event that doesn't fall under the 6 types above, you can submit a request for Missing item (from Event) and select "Type of Event" as "Others".