We understand that receiving a ban can be frustrating, especially if you believe it's a mistake. This update is to clarify the status of your recent Free Fire account ban.
1. Permanent Ban for First Offense - Protecting Fair Play
Our Abuse Policy outlines our commitment to maintaining a fair and enjoyable environment for all players. Hacking disrupts this balance and grants an unfair advantage. As a result, the first offense for hacking violations will lead to a permanent ban.
2. Account Security and Responsibility
Free Fire accounts are meant for individual use. Account sharing is strictly prohibited, as outlined in our terms of service. This means any activity that occurs on your account, regardless of who's using it, is your responsibility.
3. Thorough Review Process
We understand concerns about wrongful bans. However, in your case, a thorough review of our records confirmed the presence of unauthorized third-party applications or modifying, tampering, or editing of the Game Client, Servers, or Game Data (packet, etc.) to gain an unfair advantage.
Moving Forward
While we cannot reverse the ban on this account, we encourage you to familiarize yourself with our Abuse Policy to avoid similar situations in the future. You can create a new account and enjoy Free Fire within the guidelines set forth. We remain committed to providing a fair and enjoyable gaming experience for all players.