1. On the request form, choose the type of issue as 'Payment Issue'
2. Choose the type of problem - If the issue is with Airdrop or Top-up?
Make sure you set the correct currency for your region and attach a screenshot of the error message. To change currency, please refer to this guide: https://ffsupport.garena.com/hc/en-us/articles/4412928371482-The-Currency-I-Pay-Is-Not-Correct-How-to-Change-It-Google-
3. Complete the other mandatory fields, attach any supporting files and click 'Submit'