Before submitting a request for missing diamonds, make sure that you read our guide on What to Do If You Haven't Received Diamonds
For diamonds not received, our customer support agents will need the following information:
- Screenshot of your Payment receipt:
The payment receipt is sent out automatically to your email and below is an example of a Google Play receipt.
Google Play Receipt:
Please provide all the required information to avoid delays and processing time may take up to 3 business days upon submission of all the required information.