To avoid delays in your requests, please ensure that you select the correct "Type of Problem" when submitting a request.
Here's a brief guide on what to select as the type of problem;
1. Hacker Report - if you wish to report a hacker, simply select "Hacker Report Form" and provide all the details requested in the form.
2. Game Concerns - if you wish to report an Abuse Report, Event Issue, Technical Issue, or Tournament Issue.
- Abuse Report (Hack Report) - If you wish to report another player for using Hacks
- Abuse Report (Verbal Abuse) - If you wish to report another player for Verbal Abuse
- Event Issue (missing or unable to claim reward) - If you didn't receive the reward despite completing the requirement
- Event Issue (unable to access Event Page) - If you encounter a problem with any in-game event
- Technical Issue - If you are facing a technical problem
- Tournament Issue - If you have a problem or question about a tournament
3. Payment & Missing Items - if you purchased an item and didn't receive, the price of items are showing in the wrong currency/USD, and/or you didn't receive the Special Airdrop.
Our Ticket form will automatically ask for the required information for our Customer Service Team to assist you. Only requests with ALL the required information will be processed.