This article is meant to help and guide players to determine the type of event when submitting a request.
1. Daily Task
Events that require users to complete a task and earn a token upon completion. The tokens can then be used to redeem rewards. Please note that rewards must be claimed, otherwise it will be forfeited and no compensation will be provided.
2. Gacha (Mega Luck, Diamond, Gold, Weapon, Character Royale & Incubator)
Like the real gacha (capsule-toy vending machine), this event allows players to get a random item from a specified list of possible rewards (can be viewed by clicking "more info").
3. Item Sale
Items are sold at a discounted price for a limited period. The sale period varies and can be as short as 1 day to a couple of weeks.
4. Login Reward
Events that require users to simply login and redeem a prize.
5. Top-up Promo
Users must top up X amount of Diamonds to get extra rewards. It can be a 1-time top-up or cumulative depending on the event.
First Top-up usually gives free skin and/or extra diamonds.
Cumulative top-up rewards vary and simply need to top-up the required amount to redeem the prize
For missing Top-up rewards, you need to attach a screenshot of your Google Play Receipt as proof.
6. Web Event
This type of event can easily be identified since the event page can be opened in a web-browser as shown in the screenshot below:
If you encountered an issue with an event that doesn't fall under the 6 types above, you can submit a request for Missing item (from Event) and select "Type of Event" as "Others".