Software error (bug) - means an error in the program or in the system, due to which the program produces unexpected behavior as a result.
If you find a bug in the game (for example, the ability to pass/shoot through walls), do not use it. Such behavior is punishable and the game can recognize you as a cheater and may result in account suspension.
To eliminate bugs on your device, try reinstalling the game, rebooting the device and checking for free memory on the device itself (not an SD card).
Set game graphics to the lowest resolution.
Use a stable Wi-Fi or 4G / 3G connection. If you are using a VPN, disable it.
If the problem persists, feel free to submit a request with the following information:
- Model and brand device?
- Operating system?
- Version of the game?
- How often does the problem occur?
- Step by step guide on how we can replicate the bug.
Please note that bugs can't be fixed on the spot and at minimum, may take up to the next patch release to be fixed.