Before submitting a request for missing diamonds, make sure that you read our guide on What to do when you did not receive your Diamonds?
For diamonds not received, our customer support agents will need the following information:
- Player ID:
To find your player ID, simply click on your name and can find the ID below your in-game name.
- In-game Name:
- Screenshot of your Payment receipt:
The payment receipt is sent out automatically to your email and below is an example of a Google Play receipt.
Google Play Receipt:
Please provide all the required information to avoid delays and processing time may take up to 3 business days upon submission of all the required information.