It has been brought to our attention that some players are unable to claim the rewards based on their achieved rank.
e.g. Player End of Season Rank shown in TOP 10% but can only claim rewards for TOP 25%
We have investigated and found that the ranking is actually above 10% and below 25%, hence the TOP 25% rewards were given to such players. Due to rounding off, the display on the event page is shown as TOP 10%.
e.g. 10.4% rank player will get TOP 25% rewards but the number will be rounded down and displayed as TOP 10%
Also, some players were able to claim rewards multiple times. Our developers are aware of extra rewards and checking this issue.